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SpyBuster offers unlimited technical support to licensed users. If
you have a support question that is not answered in the questions
below, please file a trouble ticket or send us an email.
NEW!
http://www.spy-buster.com/support/ - Our ticket based
technical support system. We are currently testing this new system
in hopes to bring even better support to our clients. Please try
out our new ticket system before sending us an email and let us
know if you like it.
For other questions, select the appropriate email address on our
Contact page.
 Re-Installation
and Downloads
How can I re-download and install SpyBuster
after a reformat, system change, ect?
Contact our support department with your product
key included in the email, your order ID and email address, and a
representative will reply with your requested information.
Error
Messages
SpyBuster alerts me that there has been a fatal
error, database error, or activation error. What can I do to fix
this?
Contact a support agent with the description
of the problem, actions done before and after it happened, and any
attempts you made to fix it. Also try and provide an error number
if the program prints one.
SpyBuster will not let me activate the
software because my key is currently in use. How can I reset my
key?
Provide a customer support representative with your product key,
purchase date and order ID, and reason for reactivation.
Scanning
and Cleaning Issues
Some objects are not cleaned after removal
/ After SpyBuster cleaned the objects, when I restart my
computer I receive error messages saying "Cannot Find Shortcut."
Consult your help file for information
regarding this issue, why it occurs, and how to solve it.
Submit
New Definitions
Do you notice a strange program on your machine
and have no idea what it does? Do you think you are infected with
an adware or spyware program that SpyBuster is not detecting?
Please send an email to
submit@nitrousonline.com
with the description of the program, and any information on where
you obtained it (if applicable). Our detection officials will
contact you within a few business days and ask for more
information and possibly a copy of the program. |
